5 Steps to Ensuring a Successful VoIP Migration

Many contact centers are realizing the increased flexibility and cost advantages of placing voice traffic on existing data networks. This migration allows increased efficiencies by managing only a single data network instead of separate voice and data networks. At the same time, VoIP reduces overhead associated with right-sizing two separate networks for peak utilization during heavy call volume and data consumption periods.

Find out the key steps to ensure a successful migration from legacy voice technology to VoIP in a contact center or enterprise environment.
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