How a Contact Center Modernization Strategy Can Bridge the Troubled Waters of Legacy Infrastructure

There’s a big decision ahead: future-proof your customer experience strategy or stay with the legacy contact center technologies you’re used to. There’s risk in either direction and the decision-making process can seem overwhelming, yet the rewards of modernizing a contact center has epic rewards: digital transformation, amazing customer experiences and business outcomes that never seemed possible until now.

Hear from special guest speaker Melanie Turek, VP of Research, Frost & Sullivan as she and Gina Clarkin from Genesys discuss critical success factors in the decision process for contact center technology decisions.

Join us to gain critical insights on how to:
  • Assess the risks and benefits related to your customer experience needs
  • Create a blueprint for success based on your unique business requirements and goals
  • Get started now with free tools for assessment and strategic planning for the future of your customer experience
This is a global webinar presented live in North America, Latin America, Europe, and Asia. Choose a session that works for you!

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PharmaVOICE

PharmaVOICE magazine provides commentary about the challenges and trends impacting the life-sciences industry, covering a range of issues from molecule through market. PharmaVOICE‘s more than 25,000 BPA-qualified subscribers are also kept abreast of the latest trends through additional media resources, including WebSeminars, Podcasts, Videocasts, and White Papers.

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The Essentials of IT Security – October 2017 Kit

The Essentials of IT Security – October 2017 Kit brings together the latest information, coverage of important developments, and expert commentary to help with your IT Security related decisions.

The following kit contents will help you get the most out of your IT Security research:
  • IDC MarketScape: Worldwide Email Security 2016 Vendor Assessment
  • Ransomware Simulator Tool
  • Meet the IT Visionaries: Future-Proof Your IT Stack
  • Cybersecurity in Your Print Network

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Driver Monitoring: Myth vs. Reality

Three myths about driver safety can cause business leaders to make dangerous decisions – exposing their organizations to unnecessary risk.

Our free white paper Driver Monitoring: Myth vs. Reality, will show you:

  • Why background checks, public records, and license checks are inadequate
  • Why pulling Motor Vehicle Records once or twice a year isn’t enough
  • How to go beyond telematics and GPS to create real behavioral insights
  • The four best practices for comprehensive driver monitoring

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The Essentials of HR and Talent Management – September 2017 Kit

The Essentials of HR and Talent Management – September 2017 Kit brings together the latest information, coverage of important developments, and expert commentary to help with your HR and Talent Management related decisions.

The following kit contents will help you get the most out of your HR and Talent Management research:
  • Changing Your Organization’s Mindset on Talent Management Analytics
  • 7 Ways to Bring Nutrition to Your Team
  • Outsourcing Benefits Administration: Are You Ready?
  • How to Turn Your Employees Into Your Biggest Advocates

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7 Strategies to Drive Cashflow

Denial management in healthcare continues to be a challenge— in part because the traditional way of working denials is time-consuming, costly, and prone to error. Denials eat up
as much as 3-5% of provider revenue, and according to some projections denial rates trend as high as 20%.

In healthcare today, the goal isn’t just making denial management more efficient through the right technology and operational changes. To avoid costly backlogs and lost revenue, providers need to reduce their overall denial rate and zero in on what’s really driving it and where there’s the greatest opportunity to holistically improve claims management and AR.

Both prevention and effective management of denials are key to profitability. Like all RCM challenges, the root causes of denials are fundamentally interconnected, and so let’s begin with three strategies to prevent denials. In part two of this series, we’ll explore four strategies you can implement to expedite denial resolution.

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How to Successfully Find, Hire and Work with Freelancers

Dive into the basics of using freelancers to bolster and expand your marketing efforts, from strategy to content creation. In our primer for marketing teams, you’ll learn how to:

  • Leverage different types of freelancers
  • Easily connect with and hire vetted freelancers
  • Budget for freelancers and gauge costs
  • Onboard freelancers and set expectations
  • Find a platform to get you started

Download your copy now!

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2017 CMO Survey

This biannual report provides an in-depth examination of both examination of strategy and sentiment across the marketing industry. The report is a joint venture between Deloitte, the American Marketing Association, and Duke University’s Fuqua School of Business. Compiled from the survey responses of 2,813 marketers at top companies, the 2017 CMO Survey examines nearly every aspect of the current marketing landscape. This 80-page report can provide the essential, current data that every marketing professional may need to drive results for their company.

Here is just a small sampling of the invaluable data contained within the CMO Survey:
  • Why are domestic marketing budgets on the rise (up 3.2% since 2016). What does that mean for your brand? (Page 17)
  • Feel like your international marketing budgets have been slashed? You’re not alone. International spending is down by nearly 12%. (Page 18)
  • Think traditional marketing channels can’t compete with digital? Think again. Non-internet marketing spending on a serious upswing, and currently growing faster than digital. (Page 26)
  • What trends are driving marketing researchers and consultants to lose ground to internal expertise? Is it related to increased investment in marketing for B2B services? Why are customer retention rates falling, even as acquisition and brand value steadily improve? (Pages 32 & 33)
  • Why are customer retention rates falling, even as acquisition and brand value steadily improve? (Page 38)
  • Feel like social media spending is overhyped? You may be right. There’s a 9% discrepancy between actual and predicted social media budgets. (Page 44)
  • Is mobile really the next big thing? Marketers expect it to account for 11.6% of marketing budgets within three years, but are still skeptical about its contribution to overall performance. (Pages 52 & 54)
  • Why are so many marketers anticipating a 376% growth in marketing analytics spending over the next three years?
These insights, and many more, are available for download in the latest 2017 CMO Survey from Deloitte, now available for download by filling out the form to the right.

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RISK AS A COMPETITIVE ADVANTAGE

Portfolio and Risk Management technology is now a driver of growth and performance. Where legacy systems traded speed for accuracy, new solutions use techniques such as algorithmic differentiation and distributed computing to shatter speed barriers. 

Leading investors use these systems to analyze the full spectrum of investments — intra-day and on-demand. And when risk analytics are incorporated into regular trade-decision workflows, the rewards include better trading decisions and greater predictive confidence. 

This paper outlines the “Five Pillars” that define the core of today’s top risk systems. 

Download this white paper to learn more. 

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The Essentials of Sales – September 2017 Kit

The Essentials of Sales – September 2017 Kit brings together the latest information, coverage of important developments, and expert commentary to help with your Sales related decisions.

The following kit contents will help you get the most out of your Sales research:
  • 2017 Marketing Automation Interactive Report for Agencies
  • Navigating the Diverse Landscape of B2B Sales Appointment Setting Models
  • Why Didn’t They Buy?
  • Call Center Call Scoring Evaluation Form Items

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